TERMS AND CONDITIONS
Here are some displayed terms that should be known and done by the customers who are interested to our tour package products as follow :
1. Reservation & Booking Procedure.
If you are interested and want to make a dealing with this tour package products that we have offered to you, please feel free sending me a message through my email address to make a reservation your tour or by having me in 24 hours mobile phone service to assist you to get quickest detailed information. After being your reservation request is received, then I will book it and there will be an official confirmation from us that will be sent to you immediately after we got an advanced payment from you.
2. Payment System:
5o % should be paid as soon as we deal and received your reservation.
75 % should be paid in one week prior to date of your departure.
100 % should be paid in one day prior to date of your departure
Payments can be paid by the IDR, USD, EURO, regarding to the latest rate of our bank.
Here is our complete bank address below:
Bank Central Asia (BCA)
Account Number: 7535033099
Account Holder : Labuan Bajo Indah PT
Bank Swiftcode: CENAIDJA
WISE : gotokomodotours@gmail.com
Account holder :Maria Fatima Pahus
3. Cancellation Fee
1 month before departure date “No Charge”.
21-13 days before departure date 50 % from total tour price.
12-5 days before departure date 75 % from total tour price.
Within 5 days before departure date 100 % from total tour price
4. Refund
No, Refund on unused service
5. Accomodations
This tour is based on natural Adventure Tour., So, most of the hotels and boats trip that you will stay overnight during this tour are small & simple but clean and pretty nice pure natural atmosphere. Few star hotels will also find in the famous touristic places. If you are not an adventurous enough, it is better recommendation not to take this trip.
6. Travel Insurance
We would please to recommend you that, it is really sure that your any kind of Insurance has been covered in reliable Insurance company in your country such as: travel insurance, accident insurance or any other sort of insurance. We do not include it on this tour package. So, please take your own Insurance with you during your travel date.
7. Limitation of Responsibility
we will try to do the best for organizing your tour on Flores, and we only act in the capacity as a Tour guide and Organizer for the tours, transportation and hotels as well. we do not responsible for any important personal belongings missing, damage, delay & irregularities of flight schedule, minor or major accident including death, any natural disaster or worst weather that make you trip is uncomfortable and so on, which are really beyond of my control.
8. Bank & Money Changer
Banks and Money Changers are acceptable to change the foreign currency but it is very poor rate of exchange, and Money Changer is very limited range., So, it is better to bring some enough cash with you, and every town on Flores has some banks with ATM service., It is possible to withdraw some cash by using ATM card. Most of the hotels and restaurants are possible to be paid only in cash and do not accept payment by using credit card.
9. Something to Bring with You.
Some enough cash, proper walking shoes, trousers, sweaters or jackets, long sleeves, sun glasses, sun hat, mosquito repellent, sun lotion, towel, snorkeling gear, swiming suit, etc.
Terms of Service
Please kindly read and pay attention to our term of service and some important information when
you are booking a tour with us:
BOOKING & CONFIRMATION STATUS:
Booking status will be confirmed and secure when you have transferred 30 % DOWN PAYMENT from
the total price
Reservation or Booking should be sent directly to our contact service by WA or email
labuanbajokuindahmarket@gmail.com in order to be easily recording your requested.
PAYMENT SYSTEM:
Tour price is quoted in Indonesian Rupiah (IDR) and will be equivalent to foreign currency. Down Payment is a MUST to officially confirm and secure your tour booking with us. Please recheck all the account holder before you do the transaction,before you send. Recommended Payment is by using TransferWise, Bank Transferred,credit card
Please inform us soon after you have transferred Payment. Rest payment MUST be settled prior the tour is begun
Money transferred fee will be paid by yourself
Our Bank account and other data will be sent to you after confirming the trip.
CANCELLATION & REFUND POLICIES:
If you cancel the tour-booked, after you transferred Down Payment or 30 days prior tour departure, YOUR DOWN PAYMENT would NOT BE REFUNDABLE, because we’ll also pay the cancellation fee for
the tour components that we have booked. If have paid all the trip-cost, and suddenly you will cancel the tour in a last minute, while you HAVE NOT STARTED THE TOUR with us. We would REFUND you 10% from the whole total tour-cost.
If you have paid the all the tour-cost, and suddenly you will cancel the tour due to any reasons, while
you HAVE BEEN DOING THE TOUR with us, then We would investigate the reason of the cancellation
issue before we taking a decision, whether it enables us to give you little REFUND or not?.
TOUR PRICE & TOUR PROGRAMME
For the safety and security reason, We sometimes change the itinerary on the spot, even skip some
spots stated in the itinerary if there would be an issue of natural disaster such as: bad weather,
landslide, storm, rough sea, strong current, or any force-major which are beyond of the human- control.
WHATS TO BRING DURING THE TOUR ?
Cash (IDR) for personal expenses, trekking/walking shoes, trousers, long sleeves, sweater, jackets, raincoat (in the rainy season), good resistant of walking booth (in rainy season), sun glasses, sun hat, mosquito spray, sun lotion, towel, snorkel gear, swimming suit, portable flash light, copy of passport
and other important travel documents which is unmentioned here.
COMPLAINT ISSUE
We care and concens to any inputs or complaints from our customers. Please kindly inform or report
to our reprentative on the spot or directly contact us soon for any unsatisfied service during your are
traveling with us. So that, we can try solving it as much as we can.
BANK & MONEY CHANGER
Banks and Money Changer have a different exchange-rate with International rate due to we have only
small local Banks and Money Changers. Money Changer has also limited available on FLORES. If you
start this tour from Bali or any well-developed touristic area in Indonesia, it’s better changing your
currency there before traveling to our region. We also have some Banks with ATM Card service.
